iStockPhoto Comes Under Fire
By Jonathan Bailey • Feb 6th, 2008 • Category: Articles, DMCA, Legal Issues, Prevention
Flickr artist Rebekka Guðleifsdóttir, previously reported on here for her dispute with the site Only-Dreemin, has took aim at stock photography site iStockPhoto after finding twenty five of her photographs, including three of her, available for sale on the site.
Though she did not put the blame on iStockPhoto directly, she did note that this is a problem that is becoming “increasingly annoying” for those who use the Internet to showcase their work.
iStockPhoto has not responded as of this writing and there is no way of knowing if the images are still on line at this timeArticle Update: iStockPhoto has responded below and confirms that the images have been removed. Guðleifsdóttir has said that she has contacted a copyright attorney about this and is working “tackle this problem in the best way possible.”
Unfortunately, this seems to be a problem that is, as of right now, unresolved and is likely affecting many other photographers on the Web. Worst of all, there is a great deal of legal uncertainty as to how and if resolution can be obtained.
Legal Uncertainty
Unfortunately, due to the nature of the case, there is no simple way to resolve it.
Guðleifsdóttir is from Iceland, iStockPhoto is based in Alberta, Canada and the person who uploaded in the infringing images is, most likely, in another country altogether.
Since iStockPhoto is located in Canada, it isn’t bound by the DMCA. There is no notice and takedown provision in Canadian law as of this writing. Furthermore, since iStockPhoto profits directly from each infringement, they would likely not be eligible for protection under the DMCA, even if they were an American company.
iStockPhoto does offer a “Notice and Procedure for Making Claims of Infringement” on their site that closely resembles the DMCA. However, it requires a postal letter be sent directly to their president. Given the geography of the situation, that could take a week or to arrive and even longer to be acted upon.
Article Update: iStockPhoto in a comment below stated that the images involved have been removed and a physical letter. I am seeking clarification as to how to bring these issues to their attention without the use of a physical letter.
Finding and targeting the person who uploaded the images could prove difficult as one would first need to get the account information from iStockPhoto and then target the individual or company in their home country. That could easily wind up costing more than any potential damages that could be claimed.
If iStockPhoto is not cooperative in this matter, this situation could be almost impossible to resolve and regular photographers, without the legal resources to go after the company and any infringers, could be left with little recourse against abuse on the site.
Some Good News
The good news is that those I’ve spoken with that have worked with iStockPhoto have reported that they do handle cases swiftly and fairly. Though the requirement of a mailed letter slows down resolution times, they do respond and handle such matters when they are discovered.
Though iStockPhoto doesn’t seem to have much motivation to work with artists, not doing so would not only harm the infringed parties, but their own customers.
Furthermore, if they knowingly sell photos they do not have the rights to offer, they could held liable for other damages by both the artists that were ripped off and the companies that bought the bad images.
All in all, even though iStockPhoto might have the legal high ground right now, they could lose it quickly if they acted in bad faith and all signs point to them responding quickly and effectively to this case. However, the details of what that resolution will include, especially as it pertains to the money earned on the infringing images, remains unclear.
Conclusions
As a company that sell photographs, not merely hosts them, iStockPhoto has a greater responsibility than other sites. It is not merely enough to take down infringing photos when notified via postal mail, they owe it to their customers and to the photographers that legitimately sell their works over the site to try and keep infringing works from being made available in the first place.
To that end, image matching technology is rapidly entering the mainstream and could save the company a great deal of headaches.
Even if the technology isn’t perfect, if it prevents even a small percentage of infringing images from being uploaded, those are images they don’t have to clean up after the fact.
For artists and photographers, it makes image watermarking an even more appealing option, where practical, and highlights the importance of using low-resolution images when posting to the Web.
It isn’t much, but it can prevent your work from being an appealing target for those who wish to make a quick buck.
For more information, see my previous article entitled “The Secret Site of Stock Photography“
Jonathan Bailey is The Webmaster and author of Plagiarism Today, which he founded in 2005 as a way to help Webmasters going through content theft problems get accurate information and stay up to date on the rapidly-changing field. He is also a consultant to Webmasters and companies to help them devise practical content protection strategies and develop good copyright policies.
Email this author | All posts by Jonathan Bailey

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A few points of clarification: we (iStock) responded to all media outlets that requested comment, and we addressed the issue in our forums. The offending images were removed by our compliance officer early February 5th.
And of course we don’t need a take-down notice if there happens to be an issue with images. We react as quickly as possible when something is brought to our attention. Although keep in mind, copyright infringement is rarely black & white as in this case. It has happened that an iStock photographer has been accused of taking an image, when in fact it turns out to be the other way around.
A philosophy of trust and respect has been at the foundation of iStock’s community since the beginning and this has been one of the key ingredients to its ongoing success. Unfortunately, as with any community, there will always be people who attempt to take advantage of this trust. And while we take great pains to try and prevent this type of behavior, it is not something we are able to eliminate entirely on our own. The good news is that the community as a whole can – and does – help point out when there are problems and issues.
We have many more issues with people on Flickr taking iStock content. We usually issue at LEAST 5 take down notices a week. Here are two from today alone (note these links may not work if they have indeed been taken down):
http://www.istockphoto.com/file_closeup.php?id=4902531
http://www.flickr.com/photos/18827076@N07/2219322188/
http://www.istockphoto.com/file_closeup.php?id=2571586
http://www.flickr.com/photos/tinkerroll21/415351501/
Please contact me if you have further questions.
Kelly Thompson
Executive VP, iStockphoto Inc.
Thank you for the update on the status of the image and on your policy. However, I have to ask, what is the exact procedure for reporting a copyright violation on iStock apart from the policy described? Is there an email address one can contact?
Thank you very much for your feedback and I will be emailing you in a moment with further questions and be updating this article.
Thank you again.
Our Compliance and Enforcement Officer can be contacted about these issues at ce [at] istockphoto.com.